Update as of November 27: Current Status of Order Processing and After-Sales Service
As of November 27, we wish to provide our customers with a transparent update regarding the current state of our service and order processing.
1. High Volume of Incoming Orders: We are currently experiencing a significantly high influx of orders. This exceptional influx reflects your trust and interest in our products, for which we are extremely grateful. However, this has also impacted our usual processing times.
2. Processing Orders: At present, our team is focused on processing orders placed around November 19. We are doing everything possible to minimize delays and ensure that each order is processed with the utmost care and attention.
3. Slowed Down After-Sales Service: We are currently facing a slowdown in our after-sales service, primarily due to a shortage of staff. We acknowledge that this may lead to longer than usual response times. We assure you that all requests, including those related to warranties, will be handled with the same rigor and efficiency as usual. Your satisfaction remains our top priority.
We understand that these delays may be a source of frustration, and we thank you for your patience and understanding during this period. Rest assured that we are making every effort to return to normal as quickly as possible.
For any additional questions or concerns, please do not hesitate to contact our customer service. Your trust and support are crucial to us, and we are committed to maintaining the quality of service you deserve.