INFORMATION ABOUT STATUS
Processing: your order has been paid and has been placed in order picking.
The order preparation time can be variable. If your order contains only DIY products, it will be processed more quickly.
Complete: your order has been processed and the Canada Post tracking number has been generated. Parcel pickup occurs late afternoon. Monitor the progress of your order delivery through Canada Post tracking.
On Hold: Your order has been registered in our system but we have not received a payment yet. This status therefore requires you to finalize the payment process.
Pending Payment: This status tells us that your payment is pending. For example, payments via Interac require a certain amount of time before being cashed.
Canceled: Order canceled.
Failed: Your order has been canceled for any reasons.