Shipping
We ship across Canada from our warehouse in Hawkesbury, Ontario.
Free shipping, two ways
Every order over $49.99 ships free, anywhere in Canada. No province exclusions, no fine print.
Every Tuesday and Wednesday, shipping is free with no minimum order. Select the free shipping method at checkout — it appears automatically on those two days, whatever your cart total.
Below $49.99 on other days, shipping is calculated at checkout based on your address and the carrier you choose.
When your order ships
Orders for items in stock leave the same day in most cases. Carrier pickup happens in the late afternoon, around 4:00 PM, so an order placed before mid-afternoon usually goes out that day.
If an item is on backorder, we source it from our supplier — add 1 to 3 business days before your order ships. You’ll see the item marked Available on backorder on the product page before you buy.
How long delivery takes
Delivery time depends on the distance from Hawkesbury and the service you select at checkout.
| Destination | Expedited Parcel |
|---|---|
| Ontario and Quebec | 1 to 2 business days |
| Maritimes, Manitoba | 2 to 4 business days |
| Saskatchewan, Alberta | 3 to 6 business days |
| British Columbia | 4 to 7 business days |
| Northern territories | 7 business days or more |
These are carrier estimates, not guarantees. Faster services are available at checkout.
Carriers
We ship with Canada Post, and also with Purolator, FedEx and GLS depending on your address and the service you pick. Available options are shown at checkout.
ID and signature are required
This is the part worth reading before you order.
Every delivery requires a signature and valid photo ID showing you are 18 or 19, depending on the legal age in your province. This applies to every parcel, without exception — it is a legal requirement for vaping products in Canada, not a store policy.
If nobody is available when the carrier arrives, your parcel is held at the nearest post office or carrier pickup point. You’ll need to collect it in person, with your ID.
Plan for someone of legal age to be present, or use an address where that’s practical — a workplace often works better than a home address.
Discreet packaging
Orders ship in plain cardboard boxes. Nothing on the outside indicates what’s inside.
Tracking your order
You’ll receive your tracking number by email as soon as your order ships. It’s also available in your account dashboard, and you can check your parcel’s status any time on our order tracking page.
Where we ship
All Canadian provinces and territories. No product or flavour restrictions apply to any destination within Canada.
We do not ship outside Canada.
Returns
If something arrives damaged, incorrect or defective, contact us within 7 days of delivery at [email protected] with your order number and photos. We cover the return shipping and refund or replace the item.
For hygiene and safety reasons, e-liquids, disposables and pre-filled pods cannot be returned once opened or if the seal is broken.
Full conditions are set out in our F.A.Q.
Questions
Call 613 632-1950, Monday to Friday, 9:00 AM to 6:00 PM, or email [email protected].
