Our activities as of May 19, 2020:⦁ We have caught up with the tsunami of orders! ⦁ For the few orders that remain, we expect that they will be shipped this week, Friday at the latest. ⦁ We now estimate processing times from 48 hours to a week, maximum. Excluding those that we do not have in stock.In summary, the situation should return to normal by the weekend (probably before).Please note that Canada Post shipping times are also...
Dear customers,We are inundated with orders!The closings of vape shops in almost all Canadian provinces has massively redirected all vapers to online stores.Due to this unprecedented flow of sales we have had to completely overhaul our facilities, hire staff and apply new working methods in order to process the maximum number of orders. Despite ramping up our capacity to meet demands, Jean Cloud Vape remains a small company.Regarding the processing of your orders:Please note that the suppliers we rely on...
Canada Post will not pick up packages from Friday April 10 to Monday April 13 included! Orders finalized from this evening will be sent only on Tuesday, April 14. JCV team
Here are our latest updates:• We are experiencing an an elevated influx of orders since the closure of physical stores. We are are at maximum capacity in terms of available staff and working time. Rest assured we are doing the best we can given these extenuating circumstances.• Order processing time is still estimated at approximately one week. Shipping times are in addition to the processing time. Please take this into account when ordering.• In order to speed up the sales...
A brief summary of the situation :• The waiting time for processing your orders has not changed, We estimate it to be approximately one week. Please be patient. • You can check the status of your orders directly on your JCV dashboard, or, for those who have placed orders in "Guest" with this tool. • We can't repeat it enough, please check your junkmail! Mail from JCV tends to be classified as spam by most mailboxes. • Given the current unprecedented situation...
We would like to thank all of you, new and longtime customers, for your buisness in recent days. There are many of you!We can be happy that vaping has been considered "essential business" in Ontario, which allows us to continue our activity. Our small team continues as fast as possible to process your increased demand while working within the sanitary guidlines recently implemented. These new proceedures inevitably slow down the process of preparing your orders.We estimate that if you make...
Hello everyone, here is the update of our activities dated March 27, 2020.Many orders are still pending. Excluding special cases, we are currently processing orders from the 23rd and 24th of March. Certain orders placed after March 24th may be processed immediately when stock is available in our warehouse.More than ever, we ask you to be patient, as we are strictly complying with Health Canada's recommendations in order to protect our personnel. This adversely affects preparation time.Do not forget the...
We are open and functional! Despite our limited team present in our facilities, we provide a daily service for the processing of your orders. The order preparation time is impacted, due to the limited staff, the preparation of your orders could be a little longer than usual.Some products may no longer be available. All orders with a missing item problem in stock will be treated on a case by case basis. You will be offered an exchange or refund. We will...
Dear Customers,In response to all our customers who are concerned about the order on our website. Our activity continues, the pace of preparation of orders is slowed down due to the lack of staff. We will keep you informed of any changes.The JCV team
Dear Customers,Due to the very large number of orders in recent days and the lack of staff, activity is slowing down for the end of this week. For those with pending orders, don't worry, preparations and shipments are still taking place but at a slower pace. Regarding the level of stocks and transport services, there is no noticeable change, all services are functional.We will continue to inform you of the situation. Stay connected and above all stay at home! Thank you...
Dear customers,As you know China is in the midst of a health crisis and at the tail end of the Chinese New Year. Many of our supplies come from China and we may start to feel the impact of this situation should it prolong.You may want to think about stocking up, more than usual.We thank you for your understanding during this unusual situation.JCVTeam
