Dear clients,Please note that during the week of Monday August 31st to Monday September 7th part of the staff will be on vacation. However, order processing continues but will likely be impacted.The return to normal is scheduled for Monday September 7th.The JCV team.
Free shipping for $49.99 orders and over! No matter where you are in Canada, if your purchase is $49.99 and over, excluding taxes, delivery will be free if the total weight of your package (articles + packaging) is less than 3 kilograms.
Our activities as of May 19, 2020:⦁ We have caught up with the tsunami of orders! ⦁ For the few orders that remain, we expect that they will be shipped this week, Friday at the latest. ⦁ We now estimate processing times from 48 hours to a week, maximum. Excluding those that we do not have in stock.In summary, the situation should return to normal by the weekend (probably before).Please note that Canada Post shipping times are also...
Dear customers,We are inundated with orders!The closings of vape shops in almost all Canadian provinces has massively redirected all vapers to online stores.Due to this unprecedented flow of sales we have had to completely overhaul our facilities, hire staff and apply new working methods in order to process the maximum number of orders. Despite ramping up our capacity to meet demands, Jean Cloud Vape remains a small company.Regarding the processing of your orders:Please note that the suppliers we rely on...
Canada Post will not pick up packages from Friday April 10 to Monday April 13 included! Orders finalized from this evening will be sent only on Tuesday, April 14. JCV team
Here are our latest updates:• We are experiencing an an elevated influx of orders since the closure of physical stores. We are are at maximum capacity in terms of available staff and working time. Rest assured we are doing the best we can given these extenuating circumstances.• Order processing time is still estimated at approximately one week. Shipping times are in addition to the processing time. Please take this into account when ordering.• In order to speed up the sales...
A brief summary of the situation :• The waiting time for processing your orders has not changed, We estimate it to be approximately one week. Please be patient. • You can check the status of your orders directly on your JCV dashboard, or, for those who have placed orders in "Guest" with this tool. • We can't repeat it enough, please check your junkmail! Mail from JCV tends to be classified as spam by most mailboxes. • Given the current unprecedented situation...
We would like to thank all of you, new and longtime customers, for your buisness in recent days. There are many of you!We can be happy that vaping has been considered "essential business" in Ontario, which allows us to continue our activity. Our small team continues as fast as possible to process your increased demand while working within the sanitary guidlines recently implemented. These new proceedures inevitably slow down the process of preparing your orders.We estimate that if you make...
