Update as of November 27: Current Status of Order Processing and After-Sales Service

As of November 27, we wish to provide our customers with a transparent update regarding the current state of our service and order processing.1. High Volume of Incoming Orders: We are currently experiencing a significantly high influx of orders. This exceptional influx reflects your trust and interest in our products, for which we are extremely grateful. However, this has also impacted our usual processing times.2. Processing Orders: At present, our team is focused on processing orders placed around November 19....

Important Update on Order Processing – November 21st

Dear Jean Cloud Vape Customers,We want to keep you updated on the current status of order processing at Jean Cloud Vape as of November 21:Significant Progress in Order Fulfillment: Since Sunday, with the implementation of a larger staff team, we have been able to process and dispatch a substantial number of orders. This progress represents a positive step towards catching up with the backlog. Handling Out-of-Stock Items: Orders containing items that are unavailable from our suppliers will be partially...

Important Notice: Order Processing Update

We at Jean-Cloud Vape are incredibly grateful for the overwhelming support and trust you've shown us. Due to an unprecedented surge in orders, we are currently experiencing a massive volume of requests. In our efforts to expedite order processing and reduce delays, we've implemented a temporary measure.

Critical Update on Our Current Operations – November 16th

To our Valued Customers,We wish to update you on the current situation regarding order processing at JCV as of November 16th:Unceasing Flow of Orders from Quebec: Your enthusiasm and loyalty continue to amaze us. We thank you for this constant stream of orders, reflecting your trust in our company. Recent Technical Issues: We have encountered technical difficulties, particularly with our email servers. These issues coincide with a shortage of staff in our after-sales service. We apologize for any inconvenience...

Important Update of November 14: Order Processing and Customer Service

Dear customers,We would like to inform you of the latest developments regarding the processing of your orders and our after-sales service as of November 14.Optimal Capacity and Increased Responsiveness We are pleased to announce that our team is now operating at full capacity on the floor. We have taken significant measures by doubling our positions to ensure efficient and rapid management of your orders. Thanks to these adjustments, we can now process orders more efficiently.Current Processing Times Currently, the processing time for...

Update on Order Processing and Stock Availability – November 9

Dear Valued Customers,We want to keep you informed with the latest developments regarding order processing and stock availability. Here's the current status as of November 9:Extended Working Hours: To ensure we meet the demand and efficiently process your orders, we have increased our operating hours. This expansion is a part of our commitment to handle the increased workload and to get your products to you as soon as possible. Order Processing: As of today, we are diligently working through...

Important Update on Order Processing Times – November 7th

Here are the latest updates on the processing of your orders, as of November 7th.With the arrival of 80% of our stock in the past few days, including Tuesday, November 7th, we are pleased to report that the eagerly awaited restocking is underway. Despite a shortage of stock from a few "small suppliers," we have managed to process a considerable number of orders yesterday, and our order preparation flow is now fully operational. We are also deeply grateful to...

Important Update on Order Processing Times – November 3rd

Dear Jean Cloud Vape Customers,During these extraordinary times, we want to extend our deepest gratitude for your ongoing support. The recent restrictions on flavored e-liquids in Quebec have led to a significant increase in demand with us here in Ontario, where your preference for flavors remains our passion.We understand that this surge has tested our suppliers, leading to a temporary slowdown in order processing. Rest assured that we are making every effort to manage this situation with utmost efficiency. Our...

Important Update on Order Processing Times – November 1st

Dear valued customers,During this exceptional period of promotions, where we are delighted to offer you 30% off on our e-liquids and disposable products, we also wish to share with you an important update regarding order processing times.First and foremost, we thank you for the enthusiasm with which you have welcomed our November 1st offers. It is a real pleasure for us to contribute to your satisfaction. However, we wish to inform you that order processing times may be slightly longer...

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