Dear customers,We’re pleased to share some great news: the Canada Post strike has officially ended. This means operations are expected to return to normal very soon. We understand this situation may have caused concerns, whether you’re waiting for your parcels to be sent or wondering if your delivery will arrive. Here’s what you need to know:
Dear customers,We want to inform you about an exceptional situation that may temporarily affect the delivery of your orders. As of November 15, 2024, the Canadian Union of Postal Workers (CUPW) has announced a nationwide strike at Canada Post, which is expected to cause service delays.
Dear Customers,We would like to inform you that the 12% increase in the Federal Excise Tax has been approved and will take effect on July 1, 2024.While the Harmonized Excise Tax applies to Ontario, Quebec, Nunavut, and the Northwest Territories, the 12% increase in the Federal Vaping Excise Tax applies to all provinces. Below are the Vaping Excise Tax rates that will be in effect for both Federal-only provinces/territories and Harmonized provinces/territories:Federal-only Excise Tax (British Columbia, Alberta, Yukon, Saskatchewan, Manitoba,...
Dear customers,We would like to inform you of an important change that will soon impact the purchase of your favorite nicotine-containing vaping products. On May 8th, the federal government confirmed that the harmonization of the Provincial Excise Tax has received royal assent and will come into effect on July 1, 2024. This new regulation will affect the provinces of Quebec and Ontario, as well as the territories of Nunavut and the Northwest Territories.What does this mean for you?Until September 30,...
Dear customers,We wish to inform you that, following our recent relocation, our JCV store is currently without a telephone line. This situation is due to a delay in services from our telecommunications provider, leaving us unable to receive or make telephone calls until March 12, the scheduled date for reconnection.We fully understand the importance of maintaining open lines of communication with you and deeply regret the lack of responsiveness from our telecommunications service provider. However, we assure you that all...
Dear Jean Cloud Vape Customers,We are thrilled to inform you that our move this Saturday has been a resounding success! This step marks the beginning of a new era for Jean Cloud Vape, with a larger space and improved capabilities to serve our valued customers. However, as with any major change, it requires a period of adjustment.Post-Move Adaptation: We want to inform you that, although the move went smoothly, daily operations for order processing will experience a slowdown throughout this...
Jean Cloud Vape transforms to offer you an unmatched shopping experience. Discover our improved site for quick selection of your favorite vapes and flavors.
Dear Jean Cloud Vape Customers,We are thrilled to share exciting news that marks a significant milestone in our company's evolution. To continue meeting your needs with even greater efficiency and to support our ongoing growth, we are pleased to announce that we are moving our premises to a larger space. This move is a testament to our expansion and our commitment to improving the quality and speed of our service.Important Date: Saturday, February 24th, will be a pivotal day for...
Dear vaping friends,The entire team at Jean Cloud Vape wishes you a wonderful 2024! With the start of this new year, we wanted to take a moment to thank you for your incredible loyalty. It has been an exceptional year, and we are eager to continue sharing this vaping journey with you.
Dear Customers,We would like to provide you with the latest updates regarding the processing of your orders and our after-sales service:Current Order Processing: As of now, our team is focusing on processing orders placed around November 21st. We are committed to ensuring a quick and efficient handling of your orders. Handling Previous Orders: For orders placed before November 21st that have not yet been processed, our after-sales service team is fully engaged. We will contact you (by phone or...
As of November 27, we wish to provide our customers with a transparent update regarding the current state of our service and order processing.1. High Volume of Incoming Orders: We are currently experiencing a significantly high influx of orders. This exceptional influx reflects your trust and interest in our products, for which we are extremely grateful. However, this has also impacted our usual processing times.2. Processing Orders: At present, our team is focused on processing orders placed around November 19....
Dear Jean Cloud Vape Customers,We want to keep you updated on the current status of order processing at Jean Cloud Vape as of November 21:Significant Progress in Order Fulfillment: Since Sunday, with the implementation of a larger staff team, we have been able to process and dispatch a substantial number of orders. This progress represents a positive step towards catching up with the backlog. Handling Out-of-Stock Items: Orders containing items that are unavailable from our suppliers will be partially...
