Important Update on Order Processing Times – November 1st

Dear valued customers,

During this exceptional period of promotions, where we are delighted to offer you 30% off on our e-liquids and disposable products, we also wish to share with you an important update regarding order processing times.

First and foremost, we thank you for the enthusiasm with which you have welcomed our November 1st offers. It is a real pleasure for us to contribute to your satisfaction. However, we wish to inform you that order processing times may be slightly longer than usual.

The reason for this slowdown is related to a logistical challenge we are currently facing: a significant product shortage from our suppliers. This situation is due to the recent legislation passed in Quebec, which bans flavors in e-liquids starting November 1st. This measure has led to an increase in orders and pressure on available stocks.

Rest assured that our team is fully mobilized to process your orders with the same diligence and care as usual. We are in close contact with our suppliers to minimize the impact of these shortages and expedite restocking.

We understand that waiting can be a source of frustration, and we thank you in advance for your patience and understanding. Your satisfaction remains our utmost priority, and we are committed to keeping you informed of the situation’s evolution.

We encourage you to plan your purchases accordingly and take advantage of our current promotional offers, while being aware that these exceptional delays are a temporary measure, aimed at ensuring the quality and compliance of the products we deliver to you.

For any questions or concerns, our customer service remains at your disposal to offer assistance and reassurance.

Thank you for your loyalty and understanding.

Warm regards,

JCV Team