Important Update of November 14: Order Processing and Customer Service

Dear customers,

We would like to inform you of the latest developments regarding the processing of your orders and our after-sales service as of November 14.

Optimal Capacity and Increased Responsiveness
We are pleased to announce that our team is now operating at full capacity on the floor. We have taken significant measures by doubling our positions to ensure efficient and rapid management of your orders. Thanks to these adjustments, we can now process orders more efficiently.

Current Processing Times
Currently, the processing time for your orders is between one week and 10 days. Although the flow of orders remains very high, we assure you that each order is treated with the utmost care and attention.

Our Commitment to Customer Service
We understand the importance of smooth and effective communication. Our after-sales service is fully dedicated to your assistance. For any questions, concerns, or assistance needs, the best way to contact us remains by email. Our team is committed to providing you with quick and accurate responses.
To ensure that each order is treated with the utmost attention, we have implemented a personalized communication approach. If necessary, we will call you directly during the processing of your order. Whether it is to discuss a replacement of an out-of-stock item, a refund, or any other specifics related to your order, our team will be there to ensure that your needs are effectively and personally addressed.

We would like to thank you for your patience and understanding during this period. Your satisfaction remains our top priority, and we are committed to ensuring the quality of our services.

Thank you for your loyalty and trust.

The JCV Team.