Blog

Welcome to 2024: A Year of Loyalty and Vaping Delights!

Dear vaping friends,The entire team at Jean Cloud Vape wishes you a wonderful 2024! With the start of this new year, we wanted to take a moment to thank you for your incredible loyalty. It has been an exceptional year, and we are eager to continue sharing this vaping journey with you.

A Year of Innovations

Important Update on Order Processing Times | 29 Nov.

Dear Customers,We would like to provide you with the latest updates regarding the processing of your orders and our after-sales service:Current Order Processing: As of now, our team is focusing on processing orders placed around November 21st. We are committed to ensuring a quick and efficient handling of your orders. Handling Previous Orders: For orders placed before November 21st that have not yet been processed, our after-sales service team is fully engaged. We will contact you (by phone or...

Update as of November 27: Current Status of Order Processing and After-Sales Service

As of November 27, we wish to provide our customers with a transparent update regarding the current state of our service and order processing.1. High Volume of Incoming Orders: We are currently experiencing a significantly high influx of orders. This exceptional influx reflects your trust and interest in our products, for which we are extremely grateful. However, this has also impacted our usual processing times.2. Processing Orders: At present, our team is focused on processing orders placed around November 19....

Important Update on Order Processing – November 21st

Dear Jean Cloud Vape Customers,We want to keep you updated on the current status of order processing at Jean Cloud Vape as of November 21:Significant Progress in Order Fulfillment: Since Sunday, with the implementation of a larger staff team, we have been able to process and dispatch a substantial number of orders. This progress represents a positive step towards catching up with the backlog. Handling Out-of-Stock Items: Orders containing items that are unavailable from our suppliers will be partially...

Important Notice: Order Processing Update

We at Jean-Cloud Vape are incredibly grateful for the overwhelming support and trust you've shown us. Due to an unprecedented surge in orders, we are currently experiencing a massive volume of requests. In our efforts to expedite order processing and reduce delays, we've implemented a temporary measure.

Critical Update on Our Current Operations – November 16th

To our Valued Customers,We wish to update you on the current situation regarding order processing at JCV as of November 16th:Unceasing Flow of Orders from Quebec: Your enthusiasm and loyalty continue to amaze us. We thank you for this constant stream of orders, reflecting your trust in our company. Recent Technical Issues: We have encountered technical difficulties, particularly with our email servers. These issues coincide with a shortage of staff in our after-sales service. We apologize for any inconvenience...

Important Update of November 14: Order Processing and Customer Service

Dear customers,We would like to inform you of the latest developments regarding the processing of your orders and our after-sales service as of November 14.Optimal Capacity and Increased Responsiveness We are pleased to announce that our team is now operating at full capacity on the floor. We have taken significant measures by doubling our positions to ensure efficient and rapid management of your orders. Thanks to these adjustments, we can now process orders more efficiently.Current Processing Times Currently, the processing time for...

Update on Order Processing and Stock Availability – November 9

Dear Valued Customers,We want to keep you informed with the latest developments regarding order processing and stock availability. Here's the current status as of November 9:Extended Working Hours: To ensure we meet the demand and efficiently process your orders, we have increased our operating hours. This expansion is a part of our commitment to handle the increased workload and to get your products to you as soon as possible. Order Processing: As of today, we are diligently working through...