{"id":54817,"date":"2016-06-24T00:38:47","date_gmt":"2016-06-24T04:38:47","guid":{"rendered":"https:\/\/jeancloudvape.com\/?page_id=54817"},"modified":"2024-02-28T10:24:10","modified_gmt":"2024-02-28T15:24:10","slug":"suivi-de-commande","status":"publish","type":"page","link":"https:\/\/jeancloudvape.com\/fr\/suivi-de-commande\/","title":{"rendered":"Suivi de commande"},"content":{"rendered":"

[vc_row][vc_column width=\u00a0\u00bb1\/2″ is_sticky=\u00a0\u00bbyes\u00a0\u00bb sticky_min_width=\u00a0\u00bb767″ sticky_top=\u00a0\u00bb110″ sticky_bottom=\u00a0\u00bb0″ css=\u00a0\u00bb.vc_custom_1709133689065{background-color: #f2f2f2 !important;border-radius: 5px !important;}\u00a0\u00bb conditional_render=\u00a0\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00a0\u00bb][vc_column_text]

<\/div>[\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ is_sticky=\u00a0\u00bbyes\u00a0\u00bb sticky_min_width=\u00a0\u00bb767″ sticky_top=\u00a0\u00bb110″ sticky_bottom=\u00a0\u00bb0″][vc_column_text]INFORMATION ABOUT STATUS<\/strong><\/p>\n

En attente de paiement:<\/strong><\/span><\/span> Ce statut nous indique que votre paiement est en attente. Par exemple, les paiements via Interac n\u00e9cessitent un certain laps de temps avant d’\u00eatre encaiss\u00e9s.<\/p>\n

En attente de paiement Interac:<\/strong><\/span><\/span> La commande a \u00e9t\u00e9 pass\u00e9e, mais le paiement par Interac (ou virement \u00e9lectronique) n’a pas encore \u00e9t\u00e9 re\u00e7u ou trait\u00e9. Cela indique que le client a choisi de payer la commande via Interac, mais que le paiement n’a pas encore \u00e9t\u00e9 effectu\u00e9 ou que le processus de v\u00e9rification du paiement est en cours. Jusqu’\u00e0 ce que le paiement soit re\u00e7u et v\u00e9rifi\u00e9, la commande restera dans cet \u00e9tat, en attendant la confirmation du paiement pour \u00eatre trait\u00e9e et exp\u00e9di\u00e9e.<\/p>\n

Paiement \u00e9chou\u00e9:<\/strong><\/span><\/span> Votre commande a \u00e9t\u00e9 annul\u00e9e pour x raisons.<\/p>\n

Pay\u00e9:<\/strong><\/span><\/span> Le paiement a \u00e9t\u00e9 trait\u00e9 avec succ\u00e8s pour une commande. Lorsque le statut d’une commande est marqu\u00e9 comme \u00ab\u00a0Paid\u00a0\u00bb, cela signifie g\u00e9n\u00e9ralement que le montant d\u00fb a \u00e9t\u00e9 re\u00e7u et accept\u00e9.<\/p>\n

En pr\u00e9paration:<\/strong><\/span><\/span> Votre commande a \u00e9t\u00e9 pay\u00e9e et a \u00e9t\u00e9 plac\u00e9e dans la file de pr\u00e9paration des commandes. Le temps de pr\u00e9paration de la commande peut varier. Si votre commande ne contient que des produits de bricolage, elle sera trait\u00e9e plus rapidement.<\/p>\n

En attente de <\/b>r\u00e9approvisionnement<\/u><\/b><\/span>:<\/b><\/span><\/span> Le statut \u00ab\u00a0Waiting for Restocking\u00a0\u00bb d’une commande signifie que le ou les produits command\u00e9s sont actuellement en rupture de stock mais sont en cours de r\u00e9approvisionnement. Cette situation peut se produire lorsque la demande d\u00e9passe l’offre disponible ou lorsqu’un produit est temporairement en rupture de stock. Dans ce cas, la commande est en attente jusqu’\u00e0 ce que les articles n\u00e9cessaires soient de nouveau disponibles en stock pour pouvoir \u00eatre trait\u00e9s et exp\u00e9di\u00e9s.<\/p>\n

Commande exp\u00e9di\u00e9e:<\/strong><\/span><\/span> Votre commande a \u00e9t\u00e9 trait\u00e9e et le num\u00e9ro de suivi de Postes Canada a \u00e9t\u00e9 g\u00e9n\u00e9r\u00e9. La collecte du colis a lieu en fin d’apr\u00e8s-midi. Suivez l’avancement de la livraison de votre commande via le suivi de Postes Canada.<\/p>\n

Annul\u00e9e:<\/strong><\/span><\/span> Commande annul\u00e9e.<\/p>\n

Contactez-nous:<\/strong><\/span><\/span> Le statut \u00ab\u00a0Contactez-nous\u00a0\u00bb informe le client qu’il doit nous contacter car il y a un probl\u00e8me avec le traitement de sa commande. Plus sp\u00e9cifiquement, cela pourrait concerner une question l\u00e9gale telle que la confirmation de l’\u00e2ge l\u00e9gal de la personne ou une v\u00e9rification de fraude par carte de cr\u00e9dit.<\/p>\n

Rembours\u00e9:<\/strong><\/span><\/span> Le statut \u00ab\u00a0Rembours\u00e9\u00a0\u00bb indique qu’un remboursement total ou partiel de la commande a \u00e9t\u00e9 \u00e9mis au client. Cela se produit lorsque le(s) produit(s) s\u00e9lectionn\u00e9(s) par le client sont indisponibles pendant une p\u00e9riode suffisamment longue pour \u00e9viter de faire attendre le client.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=\u00a0\u00bb1\/2″ is_sticky=\u00a0\u00bbyes\u00a0\u00bb sticky_min_width=\u00a0\u00bb767″ sticky_top=\u00a0\u00bb110″ sticky_bottom=\u00a0\u00bb0″ css=\u00a0\u00bb.vc_custom_1709133689065{background-color: #f2f2f2 !important;border-radius: 5px !important;}\u00a0\u00bb conditional_render=\u00a0\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00a0\u00bb][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ is_sticky=\u00a0\u00bbyes\u00a0\u00bb sticky_min_width=\u00a0\u00bb767″ sticky_top=\u00a0\u00bb110″ sticky_bottom=\u00a0\u00bb0″][vc_column_text]INFORMATION ABOUT STATUS En attente de paiement: Ce statut nous indique que votre paiement est en attente. Par exemple, les paiements via Interac n\u00e9cessitent un certain laps de temps avant d’\u00eatre encaiss\u00e9s. En attente de paiement Interac: La commande […]<\/p>\n","protected":false},"author":1970,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-54817","page","type-page","status-publish","hentry"],"yoast_head":"\nSuivi de commande - Jean Cloud Vape<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jeancloudvape.com\/fr\/suivi-de-commande\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Suivi de commande - Jean Cloud Vape\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=\u00a0\u00bb1\/2″ is_sticky=\u00a0\u00bbyes\u00a0\u00bb sticky_min_width=\u00a0\u00bb767″ sticky_top=\u00a0\u00bb110″ sticky_bottom=\u00a0\u00bb0″ css=\u00a0\u00bb.vc_custom_1709133689065{background-color: #f2f2f2 !important;border-radius: 5px !important;}\u00a0\u00bb conditional_render=\u00a0\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00a0\u00bb][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ is_sticky=\u00a0\u00bbyes\u00a0\u00bb sticky_min_width=\u00a0\u00bb767″ sticky_top=\u00a0\u00bb110″ sticky_bottom=\u00a0\u00bb0″][vc_column_text]INFORMATION ABOUT STATUS En attente de paiement: Ce statut nous indique que votre paiement est en attente. Par exemple, les paiements via Interac n\u00e9cessitent un certain laps de temps avant d’\u00eatre encaiss\u00e9s. En attente de paiement Interac: La commande […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jeancloudvape.com\/fr\/suivi-de-commande\/\" \/>\n<meta property=\"og:site_name\" content=\"Jean Cloud Vape\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/jeancloudvape\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-28T15:24:10+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/jeancloudvape.com\\\/fr\\\/suivi-de-commande\\\/\",\"url\":\"https:\\\/\\\/jeancloudvape.com\\\/fr\\\/suivi-de-commande\\\/\",\"name\":\"Suivi de commande - Jean Cloud Vape\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/jeancloudvape.com\\\/#website\"},\"datePublished\":\"2016-06-24T04:38:47+00:00\",\"dateModified\":\"2024-02-28T15:24:10+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/jeancloudvape.com\\\/fr\\\/suivi-de-commande\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/jeancloudvape.com\\\/fr\\\/suivi-de-commande\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/jeancloudvape.com\\\/fr\\\/suivi-de-commande\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/jeancloudvape.com\\\/fr\\\/54476-2\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Suivi de commande\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/jeancloudvape.com\\\/#website\",\"url\":\"https:\\\/\\\/jeancloudvape.com\\\/\",\"name\":\"Jean Cloud Vape\",\"description\":\"Vape shop canadien \u2014 e-liquides, jetables et mat\u00e9riel\",\"publisher\":{\"@id\":\"https:\\\/\\\/jeancloudvape.com\\\/#organization\"},\"alternateName\":\"JCV\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/jeancloudvape.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/jeancloudvape.com\\\/#organization\",\"name\":\"JCV\",\"alternateName\":\"JCV\",\"url\":\"https:\\\/\\\/jeancloudvape.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/jeancloudvape.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/jeancloudvape.com\\\/wp-content\\\/uploads\\\/2017\\\/02\\\/logo-jcv-age-verif-1.jpg\",\"contentUrl\":\"https:\\\/\\\/jeancloudvape.com\\\/wp-content\\\/uploads\\\/2017\\\/02\\\/logo-jcv-age-verif-1.jpg\",\"width\":480,\"height\":480,\"caption\":\"JCV\"},\"image\":{\"@id\":\"https:\\\/\\\/jeancloudvape.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/jeancloudvape\\\/\",\"https:\\\/\\\/www.instagram.com\\\/jeancloudvape\\\/\",\"https:\\\/\\\/www.youtube.com\\\/@jeancloudvape1849\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Suivi de commande - Jean Cloud Vape","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jeancloudvape.com\/fr\/suivi-de-commande\/","og_locale":"fr_FR","og_type":"article","og_title":"Suivi de commande - Jean Cloud Vape","og_description":"[vc_row][vc_column width=\u00a0\u00bb1\/2″ is_sticky=\u00a0\u00bbyes\u00a0\u00bb sticky_min_width=\u00a0\u00bb767″ sticky_top=\u00a0\u00bb110″ sticky_bottom=\u00a0\u00bb0″ css=\u00a0\u00bb.vc_custom_1709133689065{background-color: #f2f2f2 !important;border-radius: 5px !important;}\u00a0\u00bb conditional_render=\u00a0\u00bb%5B%7B%22value_role%22%3A%22administrator%22%7D%5D\u00a0\u00bb][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=\u00a0\u00bb1\/2″ is_sticky=\u00a0\u00bbyes\u00a0\u00bb sticky_min_width=\u00a0\u00bb767″ sticky_top=\u00a0\u00bb110″ sticky_bottom=\u00a0\u00bb0″][vc_column_text]INFORMATION ABOUT STATUS En attente de paiement: Ce statut nous indique que votre paiement est en attente. Par exemple, les paiements via Interac n\u00e9cessitent un certain laps de temps avant d’\u00eatre encaiss\u00e9s. En attente de paiement Interac: La commande […]","og_url":"https:\/\/jeancloudvape.com\/fr\/suivi-de-commande\/","og_site_name":"Jean Cloud Vape","article_publisher":"https:\/\/www.facebook.com\/jeancloudvape\/","article_modified_time":"2024-02-28T15:24:10+00:00","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/jeancloudvape.com\/fr\/suivi-de-commande\/","url":"https:\/\/jeancloudvape.com\/fr\/suivi-de-commande\/","name":"Suivi de commande - Jean Cloud Vape","isPartOf":{"@id":"https:\/\/jeancloudvape.com\/#website"},"datePublished":"2016-06-24T04:38:47+00:00","dateModified":"2024-02-28T15:24:10+00:00","breadcrumb":{"@id":"https:\/\/jeancloudvape.com\/fr\/suivi-de-commande\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/jeancloudvape.com\/fr\/suivi-de-commande\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/jeancloudvape.com\/fr\/suivi-de-commande\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/jeancloudvape.com\/fr\/54476-2\/"},{"@type":"ListItem","position":2,"name":"Suivi de commande"}]},{"@type":"WebSite","@id":"https:\/\/jeancloudvape.com\/#website","url":"https:\/\/jeancloudvape.com\/","name":"Jean Cloud Vape","description":"Vape shop canadien \u2014 e-liquides, jetables et mat\u00e9riel","publisher":{"@id":"https:\/\/jeancloudvape.com\/#organization"},"alternateName":"JCV","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/jeancloudvape.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/jeancloudvape.com\/#organization","name":"JCV","alternateName":"JCV","url":"https:\/\/jeancloudvape.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/jeancloudvape.com\/#\/schema\/logo\/image\/","url":"https:\/\/jeancloudvape.com\/wp-content\/uploads\/2017\/02\/logo-jcv-age-verif-1.jpg","contentUrl":"https:\/\/jeancloudvape.com\/wp-content\/uploads\/2017\/02\/logo-jcv-age-verif-1.jpg","width":480,"height":480,"caption":"JCV"},"image":{"@id":"https:\/\/jeancloudvape.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/jeancloudvape\/","https:\/\/www.instagram.com\/jeancloudvape\/","https:\/\/www.youtube.com\/@jeancloudvape1849"]}]}},"_links":{"self":[{"href":"https:\/\/jeancloudvape.com\/fr\/wp-json\/wp\/v2\/pages\/54817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jeancloudvape.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jeancloudvape.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jeancloudvape.com\/fr\/wp-json\/wp\/v2\/users\/1970"}],"replies":[{"embeddable":true,"href":"https:\/\/jeancloudvape.com\/fr\/wp-json\/wp\/v2\/comments?post=54817"}],"version-history":[{"count":1,"href":"https:\/\/jeancloudvape.com\/fr\/wp-json\/wp\/v2\/pages\/54817\/revisions"}],"predecessor-version":[{"id":443868,"href":"https:\/\/jeancloudvape.com\/fr\/wp-json\/wp\/v2\/pages\/54817\/revisions\/443868"}],"wp:attachment":[{"href":"https:\/\/jeancloudvape.com\/fr\/wp-json\/wp\/v2\/media?parent=54817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}