Monthly Archives - April 2020

Are you waiting for your order?

Dear customers,We are inundated with orders!The closings of vape shops in almost all Canadian provinces has massively redirected all vapers to online stores.Due to this unprecedented flow of sales we have had to completely overhaul our facilities, hire staff and apply new working methods in order to process the maximum number of orders. Despite ramping up our capacity to meet demands, Jean Cloud Vape remains a small company.Regarding the processing of your orders:Please note that the suppliers we rely on...

COVID-19 Information | Update 08/04/2020

Here are our latest updates:• We are experiencing an an elevated influx of orders since the closure of physical stores. We are are at maximum capacity in terms of available staff and working time. Rest assured we are doing the best we can given these extenuating circumstances.• Order processing time is still estimated at approximately one week. Shipping times are in addition to the processing time. Please take this into account when ordering.• In order to speed up the sales...

COVID-19 Information | Update 03/04/2020

A brief summary of the situation :• The waiting time for processing your orders has not changed, We estimate it to be approximately one week. Please be patient. • You can check the status of your orders directly on your JCV dashboard, or, for those who have placed orders in "Guest" with this tool. • We can't repeat it enough, please check your junkmail! Mail from JCV tends to be classified as spam by most mailboxes. • Given the current unprecedented situation which...